Q:
I've misplaced the return envelope that came with my monthly bill. What is the address for mailing in payments?
Q:
How can I change my mailing address for bills?
Q:
When I leave my home for several months, can I request water service be turned off?
Final Bill: Water service is disconnected and a final bill is rendered to you.
If you re-establish service within 12 months, you must pay the back minimums or eight times the minimum (whichever is less) as a re-establishment fee.
Courtesy Off: Water service is disconnected until Arizona Water Company is requested by you to turn your service back on.
Minimum bills continue to be rendered and are due and payable on a monthly basis.
A Courtesy Off is primarily used when a dwelling is to be vacant for a period of time.
Q:
Is there a charge for courtesy turn-on or turn-off service?
Q:
Who is eligible for SurePay?
Q:
What does it cost me to be part of SurePay?
Q:
How will I know when my enrollment in SurePay is activated?
Q:
What happens in the event of a rejected payment through SurePay?
Q:
How do I change information on my SurePay enrollment?
Q:
How do I cancel SurePay?
A:
Payments should be mailed to:
P.O. Box 29098
Phoenix, AZ 85038-9098
A:
You may call or visit your local Arizona Water Company office to complete a Customer Information Change form,
or you may email your local Arizona Water Company office to provide it with the (1) name on account, (2) account number, (3) old address, and (4) new address.
A:
You may request your local Arizona Water Company office to turn off your water service under one of two types of service disconnections:
A:
Arizona Water Company offers courtesy turn-on and turn-off service at no charge,
provided the turn-on or turn-off is to be made during regular working hours, Monday through Friday, from 8:00 A.M. to 5:00 P.M.
Whenever possible, three-days advance notice should be provided. If the turn-on or turn-off is to be made after regular working hours,
there is a $35 after-hours charge.
A:
SurePay is open to all residential and business customers billed by Arizona Water Company.
Your account must be in good standing and not subject to existing payment arrangements.
A:
There are no sign-up fees and no participation fees charged by Arizona Water Company.
However, some financial institutions may charge a fee for electronic fund transfers.
A:
Within one or two billings, notice of the date of the first automatic deduction from your bank account will appear on your Arizona Water Company water bill.
If you are an active SurePay participant, a SurePay notice will appear on all your water bills.
Continue to make payments as usual until your participation has taken effect.
A:
Payments may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts or other reasons.
Check with your financial institution for possible fees it may impose.
If payment is rejected, Arizona Water Company will apply its authorized service charge on your next water bill.
The Company reserves the right to terminate your participation in SurePay at any time.
A:
To change your address, call your local Arizona Water Company office.
To change your bank account information, submit a new SurePay Application and Authorization to the Company.
Inaccurate information may result in payments being refused by your financial institution.
The Company will not be responsible for charges which result from inaccurate information or
failure to provide the Company with timely notification of changes.
A:
You may cancel your participation at any time by calling your local Arizona Water Company office.
Termination will become effective within 10 business days after the Company receives your notification.