Attention:
Due to enhancements related to implementing a new CIS and phone system, some of our customer service functions may be temporarily unavailable.
On Monday March 30th, 2026, all our local offices will close early at 3:00 PM. After this time, normal business operations will be unavailable. All our local offices will reopen and resume normal business hours starting on Tuesday March 31, 2026.
Phone system enhancements will occur from the evening of April 16th through 7:30 AM on April 20th, 2026. Some customer service functions may be temporarily unavailable during this time.
Starting Friday, March 27, 2026, through Sunday, April 5, 2026, our current online bill pay portal and pay by phone option will be unavailable. If customers wish to pay their bill during this timeframe, we ask that they please utilize our other accepted payment methods provided on the Pay A Bill page on our website. Our new online customer self-service portal, myAWC, will launch in early April.
For water emergencies, please call our answering service at 855-275-0610.
