Attention:
Due to enhancements related to implementing a new CIS and phone system, some of our customer service functions may be temporarily unavailable.
Pending on customer status, all customers will either receive an email or a letter in the mail with their new account number, activation code, and myAWC account portal instructions by the end of this week. No disconnections or late fees will be processed during this transition.
Phone system enhancements will occur starting the evening of April 16, 2026, through 8:00 AM on April 20, 2026. Some customer service functions may be temporarily unavailable during this time. We apologize for this temporary inconvenience while we implement a new phone system.
For water emergencies, please call our answering service at 855-275-0610.
