News

Customers and other stakeholders can provide comments to the Arizona Corporation Commission about Arizona Water Company's request for rates and charges in its Eastern Group. The meeting is scheduled for Monday, September 18, beginning at 10:00 a.m. More details here: click here.

The Arizona Department of Environmental Quality (ADEQ) has added another two Arizona Water Company (AWC) water systems, Miami and Winkelman, to its Voluntary Environmental Stewardship Program (VESP), Bronze Level. The VESP recognizes Arizona businesses and other organizations that have a good history of environmental compliance and strive to go beyond what is required to protect public health and the environment, according to ADEQ. Please click here for the full news release.

The Arizona Department of Environmental Quality (ADEQ) has added another Arizona Water Company (AWC) water system, this one in Sierra Vista, to its Voluntary Environmental Stewardship Program (VESP), Bronze Level. The VESP recognizes Arizona businesses and other organizations that have a good history of environmental compliance and strive to go beyond what is required to protect public health and the environment, according to ADEQ. Please click here for the full news release.

Customers and other stakeholders can provide comments to the Arizona Corporation Commission about Arizona Water Company's request for rates and charges in its Eastern Group. Meetings are scheduled for July 24 and September 18. More details here: click here

On April 7, 2023, Arizona Water Company filed an Application To Extend Existing Certificate Of Convenience And Necessity To Include Additional Territory in its Pinewood water system in Munds Park, Arizona. Please click here to see the application and please click here to see the public notice for this matter.

The Arizona Department of Environmental Quality (ADEQ) has named two Arizona Water Company (AWC) water systems to the Voluntary Environmental Stewardship Program (VESP), Bronze Level. The VESP recognizes Arizona businesses and other organizations that have a good history of environmental compliance and strive to go beyond what is required to protect public health and the environment, according ADEQ. Please click here for the full news release.

The Arizona Water Association announced that Arizona Water Company’s Entire Customer Service Team won the first annual Customer Service Team of the Year Award. The award recognizes AWC employee’s commitment to providing excellent customer service to its over 104,000 customers across Arizona.

Since 1955, AWC has maintained physical offices in many of the areas it serves. Currently, there are twelve regional offices that provide full customer service activities. During the COVID-19 pandemic and while others shut down, AWC Customer Service Representatives (“CSR”) persevered and provided critical services to our customers.

Mayors from the Town of Superior and the City of Coolidge lent their support by sending letters of recommendation to the selection committee for the inaugural award.

Mayor Besich of the Town of Superior said, “Arizona Water Company’s customer service staff are friendly and familiar faces who remain vested in the Town of Superior.”

Mayor Thompson of the City of Coolidge said, “In our community of Coolidge, Arizona Water Company has continued to invest in the City by not only expanding its physical service center in 2022, but also adding more customer service staff to its Coolidge service center.”

On December 15, 2022, Arizona Water filed a rate application to change rates in the Southeastern Region (Apache Junction, Bisbee, Miami, Superior, Sierra Vista, and Winkelman) and Falcon Valley (San Manuel, Oracle, and SaddleBrooke Ranch) service areas please click here to see the application. Please click here to see a fact sheet about the proposed rate change and please click here to see the public notice of the rate case.

Arizona Water Company now has a new operations center in the White Tank/Buckeye area that will enhance customer service and improve operation and maintenance of the water infrastructure in this fast-growing area of the state.

Arizona Water Company
19425 W. Monte Vista Road
Buckeye, AZ 85396

Key features included on the 4.2 acre property include more customer parking, a bright, modern customer service lobby area, handicapped access and a safe mail drop for making after-hours payments. The new space is about 2,500 sq. ft., with room for an additional 2,500 sq. ft. of office space in the future and a 3,200 sq. ft. warehouse.

Arizona Water Company is pleased to invite all our friends and customers in the Buckeye area to attend the Grand Opening and ribbon cutting ceremony of our new White Tank Operations Center on Wednesday, May 25, from 11:00 a.m. to 1:00 p.m.

White Tank and surrounding communities (Buckeye, Goodyear, and western Maricopa County) have been among the fastest growing in the state, and Arizona Water has invested in this new building so we can serve our current customers more effectively and to give ourselves room to grow.

Casual dress will be appropriate for this event. We will provide hot dogs, sodas, water, and coffee.

Arizona Water Company
19425 W. Monte Vista Road
Buckeye, AZ 85396
(Intersection of W. Monte Vista Road and Jackrabbit Trail)

We hope you can join us for this special event. For questions, or to RSVP, please call 602-448-0262 and ask for Kim Boucher or email us at [email protected]

We are moving our current Coolidge Division Office from 448 West Central Avenue to our new Coolidge Operations Center located at 351 N. Arizona Boulevard in Coolidge, Arizona.

On Monday, February 7, 2022, our new Coolidge Operations Center will be open for business and serving its customers from the new location.

Arizona Water Company held their Grand Opening of our new Coolidge Operations Center, cutting the ribbon with a variety of city, state, and federal representatives along with a number of its customers and local business associates on Wednesday, January 26, 2022.

Parking for the public primarily will be on Northern Avenue, which provides close access to the new office, located just inside the breezeway, or main entrance to the complex.

Contact:
Mark Kieren, General Manager
520-836-8785

Arizona Water Company invites all our friends and customers in Coolidge area to attend the Grand Opening of our newly redesigned and remodeled Operations Center on Wednesday, January 26, 2022, from 11 am until 1 pm.

Our new offices, formerly a school built by the Works Progress Administration in the 1940s, have been thoroughly revamped so we can take better care of our current customers and give us room to take care of the many newcomers we expect to see in this fast-growing Coolidge community .

Casual dress will be appropriate for our little gathering. We will provide hot dogs, sodas, water and coffee. This grand opening will include a ribbon cutting photo-op with our friends from the Chamber of Commerce. We expect to be joined by other local leaders and some members of the public.
The address of the new office is:

Arizona Water Company
351N. Arizona Boulevard
Coolidge Arizona, 85128

While many company’s are closing offices and opening remote call centers, our investment in this new office signifies our continued commitment to this community and we know you share that commitment.

If you would like to stop by, RSVP to 520-836-8785 and ask forTammy Price or email us at [email protected].

Arizona Water Company is pleased to invite all our friends and customers in the Apache Junction area to attend the Grand Opening of our new office there on Wednesday, November 3rd from 11 am until 1 pm. While we aren’t moving very far (just a few steps, really) we are working from a brand new building that will allow us to serve our current customers more effectively and give us room to take care of the many newcomers we expect to see in this fast-growing region of Arizona.

For more information on the Apache Junction Office Grand Opening Click Here. If you would like to stop by, RSVP to 480-982-2201 and ask for Michelle or email us at [email protected].

Recently, the Town of Miami and the City of Globe have been hit hard by natural disasters. First fires struck in June and then flooding followed in August. Arizona Water has been working diligently to make sure that customers maintained their water during these natural disasters. Arizona Water is a proud member of the communities we serve. Our employees live in the area in which they work and are active members of our communities. When natural disasters strike our service areas, they impact not only our customers, but also our employees. Arizona Water was quick to jump in during the recent natural disasters in Miami and Globe to help our customers. In fact, our local team worked with Salvation Army to give out shovels, brooms, rakes, trash bags, and pry bars to residents impacted by the flooding. If any customer needs assistance during this time, please reach out to our local Miami Office at (928) 473-4433.

On August 23, 2021, Arizona Water Company ("Arizona Water") completed its acquisition of Casa Grande South Water Company ("CGS") and Casa Grande West Water Company, Inc. ("CGW"). On August 23, 2021 Arizona Water will officially become CGS/CGW’s water service provider. At this link are answers to some key questions about the acquisition and at this link is a press release about the acquisition. Arizona Water is excited to be the new water provider for CGS/CGW. If you have any questions about the acquisition, you may contact our local office at 520-836-8785 or email us at [email protected].

Later in August 2021, the Bureau of Reclamation will release the 2022 Colorado River Annual Operating Plan and announce a Tier 1 Shortage Declaration on the Colorado River beginning in January 2022 https://www.usbr.gov/ColoradoRiverBasin/#AOPColoradoRiverReservoirs. Arizona Water Company (AWC) has taken proactive measures and incorporated long-term planning to protect our water resources. Although agriculture in some of the counties we serve will be affected, it is important to note that the drinking water that AWC serves its residential and business customers statewide will not be affected by the initial shortage declaration. Equally important, is the strong water conservation ethic in Arizona communities across the state. Your local water conservation achievements have helped avoid this declaration for several years. We encourage all Arizonans to continue to do their part in securing our water future by using water wisely at home and at work. If you have questions about the Colorado River Shortage Declaration, contact our Phoenix Office at 602-240-6860.

Thursday, July 8th marks the first direct delivery of CAP water to customers in our White Tank System! Through agreements made with Maricopa Water District and EPCOR, Inc., Arizona Water now has the ability to accept fully treated drinking water into our distribution system from the EPCOR White Tanks Regional Water Treatment Plant. Arizona Water’s plan is to ramp up the deliveries of this surface water supply over the next 3 to 5 years as water demands increase. In the meantime, Arizona Water will continue to offset its groundwater pumping in White Tank by storing a portion of its CAP allocation at the Maricopa Water District’s Groundwater Savings Facility. This collaborative partnership between Arizona Water Company, Maricopa Water District and EPCOR, Inc. is another example of our commitment to providing a safe, reliable supply of drinking water to our customers.

On January 29, 2021, Arizona Water Company filed an Application with the Arizona Corporation Commission for an order authorizing it to: (1) obtain short-term debt capital, including revolving lines of credit, in excess of the limit set forth in A.R.S. 40-302(D), in a principal amount not to exceed $40 million ("Short-Term Debt"), not including interest and charges; (2) borrow and maintain the Short-Term Debt in excess of the twelve-month time limit set forth in A.R.S. 40-301(B), for up to four years from the date of the order in this matter, and during that four years, re-price, re-borrow, redeem, refinance, renew, reissue, roll-over, refund, and repay such Short-Term Debt from time to time; and (3) fully refinance, refund, and repay such Short-Term Debt within four years of the date of the financing order by obtaining long-term debt capital in an aggregate principal amount not to exceed $40 million, not including interest and charges, through the issuance and sale of AWC's General Mortgage Bonds, debentures, promissory notes, loans, or other evidences of indebtedness in up to two borrowings. A telephonic hearing for this matter will occur on August 3, 2021 at 10:00am. Click here to view the public notice on this matter.

Arizona Water Company’s new E-Billing system will make it much easier for customers to receive and pay their monthly water bills. Starting July 6, 2021, Arizona Water customers can choose to receive their bills by email. The email will include a copy of the customer’s bill plus a link to the company’s e-billing portal. “All of our customers currently get their bills the old fashioned way – through the mail,” said Fred Schneider, President of Arizona Water Company. “By offering our e-billing system, customers can get their bills straight to their email instead of waiting for the mail to arrive. Not only is it incredibly convenient, it also is environmentally friendly.”

To enroll, a customer can go to the AWC website at azwater.com and click on the e-billing picture, or go directly to onlinebiller.com/azwater/ to enroll. To sign up, customers will need to have their account number, which can be found on their monthly billing statements. Customers will be asked to create a user name and a password. If a customer isn’t sure how to do that, they can call their local Arizona Water office and speak to one of the customer service representatives. Once you are logged in, simply follow the directions. The page will show you how much you owe, for one account or multiple accounts. It will also tell you when your payment is due.

“We are very happy that we can offer this new service to our customers,” said Mr. Schneider. “We want to encourage our customers to take advantage of this option so we can make things easier for everyone.”

On June 8, 2021, the Arizona Corporation Commission approved Arizona Water Company's ("Arizona Water") acquisition of Casa Grande South Water Company ("CGS") and Casa Grande West Water Company, Inc. ("CGW"). On August 23, 2021 Arizona Water will officially become CGS/CGW’s water service provider. At this link are answers to some key questions about the acquisition and at this link is a press release about the acquisition. Arizona Water is excited to be the new water provider for CGS/CGW. If you have any questions about the acquisition, you may contact our local office at 520-836-8785 or email us at [email protected].

On March 24, 2021, the Arizona Corporation Commission approved a rate increase for AWC’s Western Group customers. This includes customers in Pinal Valley, White Tank, and Ajo. The new rates became effective on April 1, 2021. The rates that Western Group customers were previously paying were based on costs incurred in 2014. Each customer will receive a notice in their regular monthly bill with more information about the rate changes. You may also click on the name of your service area to view a copy of the notice: Pinal Valley, White Tank, and Ajo. If you have any questions regarding the rate change, please contact your local office. You can find your local office contact information here: Community Locator Map

Recently, there was a malicious cyberattack by hackers against a water utility treatment plant in Florida. After a thorough review of its system, Arizona Water officials have found its system was safe and secure, with no evidence of any kind of hack or tampering.

In the attack on the Florida water system, a hacker managed to break into the utility’s computerized Supervisory Control and Data Acquisition (SCADA) system, which allows operators to monitor all parts of the system from a central location or remotely. The hacker was able to change the amount of some caustic chemicals routinely used to manage acidity of water in the system, but alert operators noticed the changes and got the system back to normal almost immediately, preventing any damage or injury.

Arizona Water uses SCADA technology for a number of its water systems around the state and is planning to expand its use. Security procedures for these systems are reviewed regularly. In order to stay up to speed on the latest cybersecurity threats, Arizona Water works closely with federal agencies like the US Environmental Protection Agency and the Department of Homeland security, as well as with Arizona agencies like AZWARN.

At the request of the Arizona Corporation Commissions just over a year ago, Arizona Water reviewed all of its cyber security measures, and reported back to the commission.

It started out like any normal work day for Seth Lara, a 26 year old meter reader for Arizona Water Company. Up early, as usual, and out the door, this day to check water meters in a business district of Casa Grande.

Around 11:35 am, Lara was in an alley checking some meters when he heard a disturbance. He looked up and saw a Casa Grande police officer wrestling with someone on the ground across the street. He heard a cry for help, and Lara’s instincts kicked in. He could see the police officer was struggling to subdue a person who was on the ground. He saw that no other police or passersby were in the area and he decided he had to help.

Lara ran across the street, dropped his tools and grabbed the suspects flailing arm, which finally allowed the police officer to handcuff the suspect.

“It didn’t look all that dangerous, but in a situation like that, you never know what’s going to happen,” Lara said. “I hope someone would do the same for me if I needed it.”

Lara has no training in handling this kind of situation, but he calmly stepped up and made sure that the officer was safe. For that, we owe him a big thank you, and recognition for his courage.

On December 17, 2020, Arizona Water Company, Casa Grande South Water Company ("CGS"), and Casa Grande West Water Company, Inc. ("CGW") filed a joint application with the Arizona Corporation Commission ("Commission") for approval of the sale of CGS’s and CGW's assets to Arizona Water. Click here for answers to some key questions about the proposed acquisition and click here for the public notice of the proposed acquisition.

The American Society of Civil Engineers awards Arizona Water Company with the 2020 project of the year under $10 million for the Pinal Valley recharge and recovery facility. It's the first project of its kind in Pinal County. The project directly recharges Colorado river water into the basins to offset groundwater pumping in Pinal Valley.

The American Society of Civil Engineers awards Arizona Water Company with the 2020 project of the year over $10 million for the for the Santiago Trail nitrate removal facility, booster pump station, and water storage tank project. This facility treats groundwater to drinking water standards in the casa grande area and expands system reliability for the service area.

Each eligible customer will receive a $10/month credit on their water bill click here for the form to fill out. To be eligible for the active duty military discount, please provide your military ID and to be eligible for the low income discount, please provide a copy of bill from another utility (APS, SRP, SWG, etc.) that indicates you are on their low income program. If you have any questions, please call your local office.

On March 19, 2020, the Apache Junction Water District and Arizona Water Company issued a joint press release informing customers of our safe water supply during the COVID-19 pandemic. For a copy of the press release click here.

On March 11, 2020, ASCE presented the awards to Arizona Water Company for Small Project of the Year and Large Project of the Year.

On December 13, 2019, Arizona Water filed a rate application to change rates in the Western Group (Pinal Valley, White Tank, and Ajo). Please click here to see a fact sheet about the proposed rate change and please click here to see the public notice of the rate case. Due to COVID-19, public comment will now be held telephonically. Please click here for more information.

Sedona’s City Council unanimously approved a Conditional Use Permit to construct a water storage tank and booster pumping facility by Arizona Water. Click here for more information